Frequently Asked Questions

BPS Tech Assist LLC proudly provides computer repair in Ennice and Sparta, along with technology support throughout Alleghany County and surrounding communities. We also serve Piney Creek, Laurel Springs, Glade Valley, Roaring Gap, Stone Mountain, Lowgap, Independence, Fries, Galax, and other nearby areas throughout Northwest North Carolina and Southwest Virginia.

BPS Tech Assist provides computer repair, laptop troubleshooting, virus and malware removal, Wi-Fi setup and optimization, printer installation, smart device support, smart home setup, security camera installation, TV mounting, audio/video support, remote computer support, and small business IT services.

Yes. Many computer problems can be diagnosed and resolved remotely, saving you time and eliminating the need for an on-site visit. If remote support isn't the right solution, we'll gladly schedule an on-site appointment.

Not usually. BPS Tech Assist primarily provides on-site service, bringing professional computer repair and technology support directly to your home or business. If it's more convenient, you're also welcome to visit our office in Sparta, and many issues can even be resolved remotely.

We help with slow computers, startup issues, virus and malware removal, Wi-Fi connectivity problems, email setup, printer issues, software installation, hardware upgrades, data transfers, and many other common computer and technology problems. If you're not sure what's causing the issue, we'll diagnose it and recommend the best solution.

Yes. BPS Tech Assist provides support for both Windows and macOS devices. If you're unsure whether we can help with your specific device, simply give us a call.

Absolutely. We can diagnose virus and malware infections, remove malicious software, and recommend security best practices to help keep your computer protected.

In many cases, yes. Slow performance can often be improved through software optimization, hardware upgrades, malware removal, or routine maintenance. We'll diagnose the problem and recommend the most practical solution.

Yes. We can set up new desktops and laptops, transfer files from your old computer, configure email, install software, connect printers, and make sure everything is working properly before you begin using your new device.

Yes. We help troubleshoot slow or unreliable Wi-Fi connections, improve wireless coverage, connect new devices, and optimize home and small business networks.

We accept several convenient payment methods. Please contact us for current payment options when scheduling your appointment.

Appointment availability varies, but we strive to provide prompt service whenever possible. Contact us, and we'll do our best to schedule a time that works for you.